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There are two ways to book a hotel–THSR package:
1. Add tickets while booking your room: if tickets for your intended travel date are already on sale, purchase them during the official hotel booking process.
2. Add tickets after booking: once your hotel reservation is confirmed, use the GoBooking THSR–Hotel Package Ticketing System when sales open, without changing the hotel reservation.

If tickets are not yet on sale, reserve your room first and purchase rail tickets later. A confirmed room booking or successful payment does not mean your THSR seats are booked. Always check the seat-assignment result.

THSR package booking windows are as follows:
1. Normally: tickets are available for travel within 29 days, including the day of booking.
2. Bookings made on Friday or Saturday: tickets may be booked through the Sunday four weeks later. Friday/Saturday refers to the booking day, not the travel day.
3. Certain consecutive holidays: if THSR announces earlier ticket sales, follow the dates and opening times in that announcement.
4. Booking deadline: complete your reservation at least 60 minutes before your train departs.

If your travel date is not yet on sale, reserve your hotel first and add tickets when sales open. Availability is not guaranteed: actual trains and seats are shown in the ticketing system.

Yes. After booking your room, you can add tickets according to their sales status:
1. On sale: use the GoBooking THSR–Hotel Package Ticketing System without changing your hotel reservation, within the ticket booking deadline.
2. Not yet on sale: book your hotel, set a ticket purchase reminder and buy tickets yourself when sales open.

You may choose to add rail tickets later even if they are already on sale. If previously purchased rail tickets were cancelled or refunded, you can buy new tickets while the hotel reservation remains valid and eligible, within the booking window. The new train, seats and fare depend on availability at that time. A confirmed room or reminder does not reserve THSR seats.

Yes. If tickets are on sale and within the allowed booking window, add them during the official hotel booking process. Complete the purchase at least 60 minutes before departure; trains and seats depend on availability.

You may also book your room first and add tickets later, including when ticket sales for your travel date have not yet opened.

The system charges the rail fare before confirming seats. A successful payment does not guarantee seat assignment. If assignment fails, follow the on-screen steps to retry or abandon the ticket purchase. Abandoning initiates a rail-fare refund and does not cancel the hotel booking.

Yes. If rail tickets for your planned date are not on sale yet, you can reserve your hotel and select the ticket purchase reminder.

The official booking system schedules the reminder email for 00:00 Taiwan time on the day before ticket sales open. For example, if sales open March 26, the reminder is scheduled for 00:00 on March 25. After receiving it, purchase tickets yourself through the GoBooking THSR–Hotel Package Ticketing System when reservations actually open.

This reminder does not reserve seats or automatically purchase tickets. If THSR opens holiday reservations earlier, the reminder schedule may change accordingly; THSR's latest announcement governs the actual sales date.

Yes. You can book accommodation under a joint THSR hotel promotion without buying train tickets.

However, gifts or lucky-draw eligibility provided by THSR under certain joint promotions may require a rail-ticket purchase. Without a ticket, you will not receive those particular benefits. Other accommodation benefits follow the terms of the hotel package.

Review the promotion details and eligibility requirements before booking.

All accommodation plans booked through the Green World Hotels official website allow THSR ticket add-ons; you do not have to choose a specially labeled THSR promotional plan. Original benefits, gifts and hotel offers still apply after adding tickets.

Some joint promotions offer THSR gifts or prize draws only to rail-ticket purchasers. Without buying tickets, only those specific benefits are unavailable; other room-plan benefits remain unchanged.

Two limits apply together:
1. Number of guests: the ticket quantity must reflect your booked room and declared occupants. A triple room, for example, allows tickets for up to three guests. If an eligible room allows up to two extra children, enter adult and child counts correctly during booking to view the corresponding ticket options.
2. Number of tickets: a maximum of 20 tickets per hotel booking, counting outbound and return tickets together—not 20 each way. For example, 10 travelers buying round trips use the full 20-ticket allowance.

For larger groups, separate hotel reservations and rail-ticket purchases may be considered; each reservation must still meet its own guest-count and eligibility limits.

Either the origin or destination of each ticket must be Taipei, Banqiao or Nangang Station. You may pair any of these three with another eligible THSR station; Taipei is not the only option. For example, Zuoying → Taipei, Taichung → Nangang and Banqiao → Taichung qualify.

A ticket with neither endpoint at Taipei, Banqiao or Nangang—for example, Taichung → Zuoying—does not qualify. Available routes and trains are subject to the package booking system.

Yes. Eligible travelers may select child, senior or disability concession fares under THSR rules.

Concession tickets are already priced at 50% of the full THSR fare, so they cannot be combined with an additional hotel–THSR package discount.
Bring supporting identification for ticket collection and travel. Actual fares are shown in the ticketing system.

Yes. Travelers under the same Green World hotel–THSR booking may select different origins and destinations according to their itineraries.

Each ticket must still begin or end at Taipei, Banqiao or Nangang. For example, one guest traveling Taichung → Taipei and another Zuoying → Taipei qualifies, but Taichung → Zuoying does not.
If claiming the concession for an essential companion of a traveler with disabilities, the companion must travel together with that passenger. Routes available for selection are subject to the system.

Yes. Travelers on one hotel–THSR booking can select different trains, including different outbound and return services.

Each traveler must still meet the station-pair restrictions (at least one endpoint at Taipei, Banqiao or Nangang), eligible travel dates and ticket deadlines. Train availability, fares and seats are determined by the system; adjacent seats cannot be guaranteed.
An essential companion using a disability concession must travel on the same origin–destination route, train and class of carriage as the eligible passenger; they cannot select different trains.

Yes, Business Class tickets may be available. However, THSR does not sell Business Class tickets between the following station pairs in either direction:
1. Nangang ↔ Taipei
2. Nangang ↔ Banqiao
3. Taipei ↔ Banqiao

For other routes, such as Taipei → Zuoying, Business Class can be searched; trains, seats and fares are subject to the booking system.

Ticket travel dates must correspond to your hotel check-in and check-out dates:
1. Outbound: your check-in day or the preceding day.
2. Return: your check-out day or the following day.

'The day before' and 'the day after' mean calendar dates. For a stay from October 10 to October 12, outbound travel may be October 9 or 10, and return travel October 12 or 13. Other dates during the stay (such as October 11) are not eligible. Tickets must also be on sale and booked before the deadline.

Yes. Complete TGo membership verification and account activation before purchasing. When adding THSR tickets via Green World Hotels, enter valid TGo membership details in the designated field to earn points under THSR rules.

If you do not register TGo information at purchase, or your account was not yet verified and activated, points cannot be added retroactively; the hotel cannot apply for missing points on your behalf.
Points are not necessarily credited immediately. Check the TGo member portal for crediting details and contact THSR with your booking and travel records if valid points remain missing beyond the stated processing period. Green World Hotels membership and THSR TGo are separate programs, and THSR's latest rules apply.

Find your booking according to how you reserved:
1. Members: log in to the Green World Hotels member account, open Booking History, find your reservation and select Modify Rail Tickets.
2. Non-members: use the instructions in your Booking Confirmation email, or select Reservation Lookup on the hotel website. Enter the booking number, order password and verification code, then select Search and Modify Rail Tickets. The booking number and password are included in your confirmation email.

From Modify Rail Tickets you may add, change or cancel tickets depending on their status and the applicable deadlines. Collected tickets cannot be modified or cancelled online.
If the booking confirmation is missing, first check the spam folder of the email address used. Otherwise contact your booked hotel so staff can verify your details and resend the confirmation.

THSR concession fares (senior, disability and child) are half the government-filed full fare:
1. Senior: Republic of China (Taiwan) nationals aged 65 or older on the travel day, with required identification.
2. Disability: Republic of China nationals holding a valid disability certificate. If the reverse side authorizes an essential companion discount for domestic public transportation, one essential companion may also purchase the concession fare subject to traveling together.
3. Child: under age 12; proof of age is required when a child is at least 150 cm tall but under 12.
4. Free child travel: children under 115 cm, or children at least 115 cm but under age 6 with proof of age, may travel free without a seat. Each adult or full-fare-paying companion may bring up to two such children. Purchase child tickets for additional children or if seats are required.

Carry original identification when buying, collecting and using tickets. Ineligible travelers or those without required identification may be charged the difference and potentially a penalty under THSR rules.
THSR free-child rules and hotel charges for children are separate. The ticket types available are those displayed on the booking page.

After booking, collect tickets through one of these channels:
1. THSR T-EX mobile app: obtain a digital ticket on your phone.
2. Convenience stores: 7-ELEVEN, FamilyMart, Hi-Life or OK Mart; a collection fee of NT$10 per ticket applies (NT$20 for an outbound and return pair).
3. THSR stations: collect printed tickets at a service counter or ticket machine.

Bring the rail reservation code and the identification information used when booking. Senior/disability fares may require additional identity checks for app or machine collection; visit a station counter with documents if verification is unavailable.
Once a ticket is collected, including a T-EX electronic ticket, it cannot be changed or cancelled on the original booking website. Hotel-package tickets collected in the T-EX app must be changed or refunded at a THSR station ticket counter.

THSR does not issue a separate Taiwan Uniform Invoice for rail tickets. Keep documentation according to the collection method:
1. Paper ticket: retain the original ticket obtained at the station or convenience store for expense claims.
2. T-EX mobile ticket: request an electronic ticket certificate via THSR's Ticket Transaction / Travel Record Lookup System or T-EX app; enter your company's uniform business number and name accurately if needed.

An electronic ticket certificate can be downloaded only once. Check its details and save it securely. A basic transaction lookup is not equivalent to the electronic ticket certificate. Confirm your employer's reimbursement requirements.

Follow the reason displayed on screen:
1. Train fully booked: choose Change Train to select another departure, or Abandon Order if you no longer wish to buy tickets.
2. System error: choose Retry for seat assignment. If it still fails, choose Abandon Order and try again later.
3. Invalid TGo member account: check membership and verification, then choose Edit Member Account to enter the correct membership or ID number. Alternatively choose Do Not Use Membership (points cannot be credited retroactively).

The system charges the rail fare before allocating seats, so a successful payment does not guarantee a reservation. Abandoning the ticket order ends only this rail-ticket purchase—not the hotel booking—and initiates an automatic refund. If you do not return to complete the process by the day after hotel checkout, the system automatically abandons the rail purchase and starts a refund. A refund being initiated does not mean funds have reached your account.
Any later purchase must still be within the sales period, and seats and fares are subject to availability at that time.

Yes, but first check if your ticket has been collected:
1. Not collected: use the official hotel booking system to change train, departure time or travel date within the hotel's allowed dates, or cancel individual/all tickets.
2. Collected, including T-EX tickets: online changes and cancellations are no longer possible. For changes visit a THSR station counter. For refunds, use a THSR station counter for T-EX or station-collected tickets; convenience-store tickets may be refunded at a station or the original store.

As a rule, complete the process at least 30 minutes before the original train departs and comply with fare/offer restrictions. Whether a discount survives a change to a designated service must be checked separately. Fees and refunds follow the applicable rules and system.

Yes. For uncollected tickets, use the Green World hotel booking system to change train, travel time or an eligible travel date, or cancel one or all rail tickets without cancelling the entire booking.

Allowed dates: outbound travel on check-in day or the previous day; return travel on check-out day or the following day. Changes are subject to ticket sales dates, available seats and fare rules; prices and fees are displayed by the system.

In general, online changes must be completed at least 30 minutes before the original train departs, unless the system or package specifies an earlier cutoff. Online cancellations initiate an automatic refund, normally returned to the original payment method within 7–10 business days after the request is processed.
These online procedures do not apply after ticket collection. To retrieve your booking, use member Booking History or your Booking Confirmation email.

Not necessarily. Retaining the discount depends on collection status and eligibility of the new train:
1. Not collected: use the official online ticket change function, but the new date, train and fare displayed by the system apply; the original discount is not guaranteed.
2. Collected: changes must be made at a THSR station counter. Under THSR rules, designated-service discounted tickets may be changed to another eligible designated train on the original travel date with the same discount, or have their seat changed once on the original ticketed service, subject to seat availability.

If you change the date, route, class or fare eligibility, or take a train that does not meet the original offer, the previous discount cannot simply be carried over. Make an authorized change first; do not board a different service on your own.

After collection—including collection in the T-EX app—tickets cannot be changed or cancelled online:
1. Change trains: visit a THSR station ticket counter regardless of whether the ticket was collected at a convenience store, in T-EX or at a station.
2. Refunds: T-EX or station-collected tickets must be processed at a THSR station counter. Convenience-store tickets may be refunded at a station or the original convenience store.

Complete the process at least 30 minutes before the original departure, bringing the original ticket (or the phone displaying the digital ticket), plus eligibility documents for concession fares. A general package-ticket change is normally allowed once to another service on the original date and route; designated-discount tickets have additional restrictions. The service channel will confirm applicable fees.

If you miss your original train for personal reasons and the cutoff has passed, ordinary changes/refunds may no longer be available. Contact a station gate or service desk promptly; a fare difference may apply and the original discount is not guaranteed. Do not board another service without staff approval. Separate special rules may apply for typhoons or service suspensions.

Yes. You may keep your hotel stay and cancel only THSR tickets:
1. Not collected: use the official hotel booking system to cancel one or all tickets without affecting the room reservation.
2. Collected: online cancellation is unavailable. For T-EX/station tickets visit a THSR counter; for convenience-store tickets use a station counter or the original store.

Normally, refunds must be requested at least 30 minutes before the original departure, with fees determined by the applicable rules. If your hotel promotion includes rail-purchase-only gifts or draw eligibility, ticket cancellation may affect those benefits.

No. Package tickets are discounted in conjunction with a hotel stay. If you cancel your accommodation, the corresponding THSR tickets must also be cancelled or refunded; you may not keep the discounted rail tickets alone.
1. Not collected: cancel through the official hotel booking system.
2. Collected, including T-EX: first request a refund at a THSR station ticket counter (or the original convenience store for store-collected tickets), retain the refund proof, then cancel the hotel reservation.

Hotel and rail cancellations are each subject to their own rules and fees. Cancelling both does not guarantee a full refund. THSR reserves the right to recover a discount difference if package tickets are used without the qualifying hotel stay.

Refunds depend on what you cancel and whether tickets have been collected:
1. Cancel hotel and rail tickets: if tickets are uncollected, online cancellation automatically initiates refunds for both. If collected, refund the rail tickets first, then cancel the accommodation; the system initiates the room refund.
2. Keep the hotel and cancel only rail tickets: uncollected tickets can be cancelled online with an automatic refund initiated. Collected tickets must be refunded through their collection channel; the hotel does not refund the same rail fare again.
3. Cancel only the hotel and keep discounted rail tickets: this is not allowed; rail tickets must also be cancelled or refunded.

Once a website refund request is completed, funds are normally returned to the original payment method within 7–10 business days. Actual posting depends on the bank, card issuer or payment provider. The refund amount is subject to cancellation terms and fees.
If the refund has not arrived after that period, contact us with the booking number and cancellation notice. For station/convenience-store refunds, keep the proof and check with the channel that processed the refund.

Yes. If the travel date falls between the issue and cancellation dates of a marine typhoon warning and the ticket is unused, THSR typhoon refund rules may apply. Eligible passengers can request a refund of the amount actually paid, without a THSR refund fee, at a THSR station counter within one year of the travel date after ticket non-use is verified.

For a qualifying refund at the original convenience store at least 30 minutes before departure, the THSR refund fee can be waived, but convenience-store service charges still apply. Original booking or collection fees are not refunded.
Cancelling voluntarily because of a typhoon or rain does not automatically qualify for a fee waiver; the marine typhoon warning date conditions must be met. Procedures also vary by collection status.

For unused tickets qualifying under THSR typhoon refund rules:
1. Not collected, online system still available: cancel through the original hotel booking system's THSR ticket record, and verify typhoon-related fees and refund outcome.
2. Not collected, online system unavailable or departure has passed: promptly prepare the THSR reservation code and collection identification and ask THSR how to collect and refund. Some packages have a next-day collection requirement, so do not wait until near the one-year deadline.
3. Collected: within one year of travel, take the unused printed ticket or the phone displaying the T-EX digital ticket to a THSR station ticket counter.

Tickets collected at convenience stores may also be refunded at the original store at least 30 minutes before the original departure, subject to store service fees. T-EX hotel-package tickets must be refunded at THSR station counters, not directly in the app.
Tickets cancelled online are normally refunded to the original payment method within 7–10 business days after the request is processed.